TERMS AND CONDITIONS
Acceptance of the conditions detailed below as per Polish Law is implied when a booking is made. We do not store your personal and financial information or share it with anyone.
Seat reservations will only be confirmed after a customer has been notified in writing or verbally by Wroclaw Sightseeing Tours or an appointed agent.
Tour prices quoted for each tour depend on the number of persons and include the cost of vehicle, driver-guide, entrance fees, local guides when necessary, all fuel and maintenance costs, car parking fees, tolls, transfers and local taxes. There are no hidden costs.
Tour prices do not include gratuities.
Payment can be made in the following ways:
- Credit/debit card payment by TrekkSoft online (incurs a 5 EUR transaction charge),
- Cash in Polish Zloty(PLN) or other currency (this will be determined by Wroclaw Sightseeing Tours).
For regular day tours no deposit is required unless stated otherwise.
Custom trips and activities may require a deposit.
In the event of a cancellation more than 14 days before departure date full payment minus any third party costs incurred will be returned. A cancellation less than 14 days before tour departure – entirely at our discretion but typically no refund unless the seat(s) can be resold in which case 100% refund.
No refunds are offered if a customer is late for a tour/cannot find the pick-up point.
Please be there 10 mins before the advertised departure time.
Wroclaw Sightseeing Tours reserves the right to cancel trips under exceptional circumstances. In such cases clients will be promptly informed and offered: a transfer to a substitute tour or an alternative tour provided by another tour operator a full or partial refund of any monies paid to Wroclaw Sightseeing Tours.
Wroclaw Sightseeing Tours and the vehicle is insured for passenger and third party claims, as required by law. However, whilst every care is always taken, customers' personal property is carried entirely at their own risk and no responsibility can be accepted for loss or damage thereto. Customers are therefore strongly advised to ensure that they carry adequate and relevant travel, medical and cancellation insurance.
Wroclaw Sightseeing Tours accepts no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our negligence, in which case our liability is limited to a maximum of the tour cost. Any activities such as walks or visits to attractions are completely at the clients own risk.
Wroclaw Sightseeing Tours will use all reasonable means to ensure that the vehicle arrives on time to begin the tour and that it reaches its destination on time. The Company will not incur any liability whatsoever in the event of any delay due to causes or circumstances beyond its control.
We reserve the right to change the type of mini-bus used if the circumstances dictate this is necessary.
Alterations to Itineraries
We reserve the right to change timetables or tour itineraries due to weather, availability of attractions, roadworks or any other situation beyond our control. Refunds will not be offered in these circumstances.
Health and Safety
The group must at all times abide by the directions of the Tour Guide.
Wroclaw Sightseeing Tours reserves the right to terminate a tour if, in the opinion of the company the behaviour of a client or client group is, or is likely to be disruptive, dangerous or upsetting to other people or if such client or group have caused or are likely to cause damage to property.
Wroclaw Sightseeing Tours will not pay any refund or costs incurred by a client in the event that a tour is terminated due to unacceptable behaviour.
No smoking in any of our vehicles.
All complaints should be initially directed to your driver/guide who will make every effort to resolve the problem.
In the event that a complaint cannot be resolved on the day of the tour then it should be made in writing to firstname.lastname@example.org